Frequently Asked Questions

Shopping Online

1. Will my laptop fit?

Please click here to view details on dimensions for each redvanilla bag.

2. How do I pay for my purchase online?

You can complete your purchase online using Paypal.

For payments via credit card, you will be directed to the Paypal site for secure online payment processing.

You can also complete your payment through online bank transfer. Please email us your order at jessica@redvanillabags.com and we will send you the payment details right away.

3. The bag I want is not available. Is there a way for me to reserve a bag?

While we don't reserve bags for customers, you can email us at jessica@redvanillabags.com so we can alert you once the item you want is in stock. Alternatively you can contact or visit our retailers to purchase your bag directly from them.

Delivery

1. How long does it take to deliver a bag purchased online?

Delivery will typically take 2 to 4 days. We use Singpost for Local orders and Speedpost Worldwide Courier for International orders.

2. What are the shipping rates?

There are fixed shipping rates for purchases made online, as follows:

Singapore - SGD 10.00
Other Countries - SGD 120.00

Order Cancellation, Returns and Repairs

1. Order Cancellation

Orders that have been placed with Redvanilla may not be cancelled once the shipping process has begun. Orders may not be cancelled for any reason after three business days of receipt of the initial e-mail order confirmation. Orders paid for via credit card or Paypal may not be cancelled for any reason.

2. Returns and Repairs

For inquiries on returns and repairs, please contact us at jessica@redvanillabags.com.